Privacy Policy

Last updated: January 9, 2026

Introduction

CallAlly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered call answering service.

Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and billing information when you create an account.
• Business Information: Details about your business including services offered, hours of operation, and service areas.
• Call Data: Audio recordings and transcripts of calls handled by our AI system, caller information, and appointment details.
• Usage Data: Information about how you interact with our service, including login times and feature usage.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our call answering service
• Train our AI to better understand and respond to callers
• Send you notifications about calls and appointments
• Process payments and send billing information
• Respond to your comments, questions, and support requests
• Detect, investigate, and prevent fraudulent or unauthorized activity

Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, cloud hosting, etc.)
• Legal Requirements: When required by law or to respond to legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

Data Security

We implement industry-standard security measures to protect your information, including:

• 256-bit SSL encryption for all data transmission
• Encrypted storage of call recordings and personal data
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to customer data

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. Call recordings are retained for 90 days unless you request longer retention. You may request deletion of your data at any time.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Export your data in a portable format

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.